This course prepares the participant for the Professional Designation exam leading to the Root Cause Analysis Specialist certificate in problem management. This will provide course participants with a practical, structured approach to applying established root cause analysis principles and proven techniques to identify the sources of recurring incidents and service downtime.
Key Learning Outcomes
Master nine proven techniques – 5 Whys, Ishikawa Diagrams & more.
Learn how to perform an analysis to prioritize root cause investigation efforts based on cost of impact and expected level of efforts.
How to build a collaborative cross-functional team to perform effective root cause analysis.
How to implement a structured approach for root cause analysis using DMAIC.
Which are the next steps after root cause analysis is completed.
Exam Details
The Problem Management: Root Cause Analysis Specialist is managed by Professional Designations.
Candidates must complete this training course to take the exam. The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
Unlimited access to e-Learning for six (6) consecutive months.
$825.00
Choosing a selection results in a full page refresh.
