The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows
Key Learning Outcomes
Understand the key concepts of ITIL® 4 Strategist: Direct, Plan and Improve.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
Understand and know how to direct, plan and improve value streams and practices.
Exam Details
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is managed by PeopleCert.
Candidates must complete this training course to take the exam.
The candidate must have passed the ITIL® 4 Foundation examination in order to sit this exam.
The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 90 minutes. A minimum score of 70% is required to pass.
A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
Unlimited access to e-Learning for six (6) consecutive months.
$1,095.00
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