The ITIL® 4 Foundation is a course based on the exam specifications specified by PeopleCert for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.
Key Learning Outcomes
Understand the key concepts of ITIL® service management.
The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
The purpose and components of the ITIL® Service Value System.
The activities of the Service Value Chain.
Fifteen ITIL® practices and how they contribute the Service Value Chain activities.
Exam Details
The ITIL® 4 Foundation designation is managed by PeopleCert.
Candidates must complete this training course to take the exam.
The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
Unlimited access to e-Learning for six (6) consecutive months.
$975.00
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