This certification provides IT professionals with key knowledge for integrated ITSM, crucial for effective, reliable, and high-quality IT service management. The interactive online course covers the significance of an integrated ITSM approach and the necessary functions, processes, and resources to support and underpin nine essential IT Service Management practices.
Key Learning Outcomes
Understand the concept of “systems thinking".
Describe the integrated IT Service Management Approach.
Explain the concepts of customers, products, services and customer value.
Identify the key process management importance, its concepts, and roles.
Know the purpose, key objectives, roles, inputs, outputs and enablers of the nine essential IT Service Management practices: Business relationship, Service level management, IT asset management, Configuration management, Incident management, Request management, Problem management, Change management, Release and deployment management.
Exam Details
The Integrated IT service management designation is managed by Professional Designations.
Candidates must complete this training course to take the exam.
The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
Unlimited access to e-Learning for six (6) consecutive months.
$825.00
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